Shipping
Why Is My Item Taking Longer Than Specified?
All deliveries are handled by our chosen courier service. Therefore, we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
Duty and Tariffs
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.
Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.
Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.
Tracking numbers
Our parcels always come with a track & trace so you know where the parcel is.
Please note that the track & trace code is only active when the shipping party activates it or scans the parcel. If you have placed an order and cannot view the track & trace yet, there is unfortunately not much we can do about it.
The external carrier will activate it as soon as possible so you can see where your parcel is.
What if the package is lost along the way or someone steals it?
Even though the chances of such situations happening are very small, we are still prepared for this. In cases of force majeure for you, the customer, we cover the damage.
If the sender loses the watch during shipment, we will in all cases arrange for a new model to come your way. We will resolve the problem internally with the sender and find out where the package is.
In such cases, it may take some time to find out the problem. But we always ensure that you, the customer, are protected and can shop safely online.
In cases of returning watches, we do ask you to be extra careful with this. Models returned that do not arrive cannot be accepted for a refund.
Therefore, always ship with known shipping parties, and opt for track & trace and any insurance with the shipment. If you have any questions about this, don't hesitate to contact us about it. We are happy to help.
