Warranty
Our timepieces undergo a strict check for operation & quality before being shipped to the customer. At worst, errors can occur during the complicated process of making the timepiece. Some knowledge of our warranty & exceptions is important. Therefore, we advise you to read this information carefully.
What does the warranty cover and how long
The watch is covered by International Warranty against defects in manufacturing and materials. Please contact us, and we will be able to provide warranty service as defined herein.
MAAS watches warrants its product against defects in materials and manufacturing for twenty-four (24) months from the date of purchase, stated on your original invoice (the “Warranty Period”). If the product is returned during the warranty period, MAAS watches will repair or replace any defective watch or part free of charge within a reasonable time after the product is returned, subject to the exclusions mentioned hereunder and to the right to charge for shipping costs.
Upon expiration of the Warranty Period, any repairs will be subject to a service charge.
What is not included in our warranty?
- Defects and damages due to normal wear and tear.
- Lack of accuracy of the watch if within the limits of average industry tolerance.
- Routine maintenance and cleaning.
- Defects and damages resulting from misuse or negligence, or an accident.
- Defects and damages caused by improper use, alterations, tampering, dismantling, modifications, or services and repairs completed by anyone other than an authorized service center.
In the watch industry, it is normal for bracelets not to come with a warranty. Only the operation of the mechanism is covered by the legal & additional warranty.
The warranty on the mechanism applies to abnormal deviations. Deviations acceptable within the industry are not provided with the manufacturer's warranty by our company.
Depending on the problem you might experience, we will look for the appropriate solution. For errors made by us, we provide our customers with an appropriate solution. This may be a different model, a replacement model or repair of the problem.
We always do this in agreement with the customer. So that we provide our customers with the appropriate solution that satisfies them.
If any aspects are unclear or you have any further questions do not hesitate to contact us. We will be happy to help you further.
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