Shipping policy

We are committed to providing you with a seamless shopping experience, and that includes transparent and reliable shipping services. Please read our shipping policy carefully to understand how we handle the shipping of your orders.

Shipping times

Processing time: Orders are usually processed and dispatched within 1-2 working days after payment confirmation, unless otherwise indicated.

Shipping time: The time it takes for your order to reach you may vary depending on your location and the delivery time of the courier service. 

  • Belgium & Netherlands: 2-3 working days
  • EU delivery: 3-5 working days
  • Worldwide delivery: 6-9 working days

Tracking Your Order

Upon shipment, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your order on the website of the delivery company.

Delivery Delays

While we strive to deliver your orders on time, please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or other unforeseen circumstances. We appreciate your patience in such situations.

Pre-Order Policy

By placing a pre-order, you reserve your item before it becomes available for immediate shipment. This allows us to accurately manage production and ensure availability for our customers.

  • Full payment is required at the time of purchase to secure your pre-order.
  • The stated delivery window is an estimate. Exact shipping dates may vary due to production schedules and logistics.
  • Please note that all shipping dates are estimates. While we strive to deliver within the stated timeframe, exact shipment dates may vary due to production schedules, quality control procedures, supplier timelines, or logistics factors beyond our control.
  • If there are any significant changes to the estimated delivery window, we will keep you informed via email.
  • Orders containing both in-stock and pre-order items may be shipped together once the pre-order item becomes available, unless stated otherwise.
  • Pre-orders may be cancelled for a full refund at any time before the order has been shipped.
  • Once an order has been dispatched, our standard return and refund policy will apply.

We appreciate your patience and support. If you have any questions regarding your pre-order, please contact our customer support team.

For more information about our shipping policy, please contact us:

We are available from Monday to Saturday to answer your questions.

Mail: hello@maaswatches.com