If your watch is not working as expected, please contact us through our support page. We will guide you through the process of sending your watch in for inspection and repair. Our service process ensures your timepiece is assessed by our factory in Italy, where all technical issues are carefully diagnosed.
All repairs and servicing are handled by our factory in Italy. Once we receive your watch, it is sent to our dedicated service team to thoroughly inspect the issue. This guarantees that every watch is treated with the care and craftsmanship it deserves.
The service process typically takes between 6 and 12 weeks, depending on the complexity of the issue. We aim to return your watch as soon as possible while ensuring it meets the highest standards of repair and quality control.
All MAAS watches come with a warranty that covers any manufacturing defects related to the movement of the watch. If an issue with the movement arises within the warranty period, the service will be carried out free of charge. Please note: the warranty does not cover damage caused by improper use, accidents, or wear and tear (such as scratches, water damage, or strap issues).
If your watch requires service after the warranty has expired or if the issue falls outside what the warranty covers, we can still assist you. In these cases, the watch will be assessed by our factory in Italy, and a detailed repair quote will be provided. Any service or repair costs will be invoiced to you before we proceed with the work.
